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We have expertise in providing IT Help Desk Services for your Business

24X7X365 Service Desk Support

     Ticket logging & Escalation

  • Logging all relevant Incident/Service request details
  • Allocating categorization and prioritization codes
  • Providing first line investigation and diagnosis
  • Resolving the incidents/service requests
  • Escalating the incidents/service requests that cannot be resolved within agreed timelines
  • Keeping all stakeholders informed
  • Closing all resolved incidents, Requests and other calls
  • Conducting customer/user satisfaction call-backs surveys
Tools
 

Availability Monitoring

  • Monitoring Services
    • System health check
    • CPU utilization
    • Disk Space
    • Memory utilization
  • Network Monitoring
  • Application / system Performance monitoring
  • Web Support
  • Timely navigation through links
  • Site maps
  • Response time
  • Functionality checks
  • Batch monitoring

      Technology

  • Operating Systems: AIX, Solaris, Linux, Windows
  • Virtualization: VMware, Citrix, Hyper –V
  • Storage & Backup: EMC, HP 3PAR, Oracle ZFS, Brocade, HP Data protector
  • Middleware: Jboss, Golden Gate, Tibco, Datapower, MFT
  • Database: DB2, DB2 apps, Oracle, Oracle Apps, Teradata, MS-SQL, Cassandra
Tools



Case studies

Case studies

Reach out, we'd love to hear from you!