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We have extensive expertise in providing 24X7X365 IT Service Desk Support Services for your Business

Our Expertise

24X7X365 IT Service Desk Support

Sun Technologies’ desktop services are personalized, secure, and connected. We help customers reduce costs, make a substantial business impact, and deliver value to their end-users. With our 24X7X365 IT service desk support services, our tech support specialists are always there to resolve your problems.

Transform your business with the help of our end-to-end Service desk solutions

Our well-defined strategy of IT Service Desk services removes all the threats and delivers robust and flexible support round-the-clock. We help enterprises who look for solutions to add value through projects or improvements. Our innovative IT service desk services include a flexible approach that allows you to decide whether you need a customized service or a pre-built solution. Our IT support team has the knowledge, expertise, and proactive attitude to help our clients take our service experience to the next level.

Ticket logging &
Escalation

  • Logging all relevant Incident/Service request details
  • Allocating categorization and prioritization codes
  • Providing first line investigation and diagnosis
  • Resolving the incidents/service requests
  • Escalating the incidents/service requests that cannot be resolved within agreed timelines
  • Keeping all stakeholders informed
  • Closing all resolved incidents, Requests and other calls
  • Conducting customer/user satisfaction call-backs surveys

Tools

hp service manager - tool expertise
peregrine - tool expertise
tool expertise - remedy
servicenow- tools expertise

Availability Monitoring Services

  • Monitoring Services
    • System health check
    • CPU utilization
    • Disk Space
    • Memory utilization
  • Network Monitoring
  • Application/system Performance monitoring
  • Web Support
    • Timely navigation through links
    • Site maps
    • Response time
    • Functionality checks
    • Batch monitoring

Tools

tools expertise- nagios
tool expertise- splunk

Technologies

Our Approach

Identify Issues

We identify the issues through a real-time monitoring alert or from the user.

Assign Ticket

One of our Service Desk analysts resolves the issue when contacted initially or enters the ticket and assigns a ticket number.

Resolve Issue

Our expert service desk engineer resolves the issue in-house or collaborates with the client's technical team and resolves through the pre-agreed decision.

Quality Check & Monitoring

Our team performs a quality check and monitors regularly.

How We Work With You

Initial Collaboration

IT audit

Analysis

Implementation

Our Key Principles

Perceivable

Operable

Understandable

Flexible

Why Choose Sun Technologies for IT service desk support?



Case studies

Case studies