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Pressing Problems Solved by Workflow Automation

Reducing IT Response Time

Faster turnarounds from 4 Hours to a few Minutes

Award-Winning Use Case

Freeing up heavily backlogged
IT teams

Error-Prone IT Ticket Handling for Employees and Customers 

IT teams require real-time visibility into the status of the requests and productivity issues faced by employees. 

 

Solution proposed by Sun Technology Workflow Solution Architects 

Self-service bot and a single pane of Glass view within Slack for faster IT turnaround times. 

 

How Sun Technologies Enabled Visibility Into IT Metrics

  • Empowering the IT Team to deliver faster response turnarounds and resolutions
  • Automated repetitive tasks in ServiceNow Incident Management using Workbot (Slack)
  • Applications involved in the automation include ServiceNow, Slack, and Email
  • The IT team has made it easy for developers to access reusable code snippets
  • Shortened IT Service Desk response time with ServiceNow + Slack integration

The Big Impact

      No more excessive context switching and loss of IT team’s productivity

     IT team members are easily navigating all the apps’ learning curves

     Automating all services/modules of ServiceNow using Slack workbot
 

Automation Recipe

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