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Case Study

End-to-End IT Infrastructure Services for America’s Retail Industry Leader

Whom we worked with

Our client is one of the nation’s premier fashion retailers. They are one of America’s leading Department Store, an iconic brand and retail industry leader. Their customers come to stores, e-commerce sites, and mobile apps for fashion, value and high-quality products. We are providing managed IT infrastructure services for this client for more than 9+ years.

Our Solution

  • Analyzed the customer’s IT Infrastructure, methods, and procedures while identifying gaps and loopholes
  • Deployed a Hybrid Onsite/Offshore IT Infrastructure team with over 80 percent of the team operating in multiple shifts in India
  • Deployed large team of Offshore resources certified in various IT infrastructure technologies working in multiple shifts
  • Implemented 24X7X365 monitoring, troubleshooting, and support for infrastructure technologies such as databases, servers, storage, network, backup, and virtualization (L1, L2, and L3)

  • Our IT Infrastructure environment includes:

    Databases: DB2, DB2 apps, Oracle, Oracle Apps, Teradata, MS-SQL, Cassandra

    Operating Systems: Windows, Linux, AIX, Solaris

    Middleware: Jboss, Golden Gate, Tibco, Datapower, MFT

    Virtualization:Hyper-V, VMware, Citrix

    Storage & Backup: EMC, HP 3PAR, Oracle ZFS, Brocade, HP Data protector 

    Firewalls: Cisco ASA, Fortinet, Checkpoint, Cyberome.

    Configuration & Collaboration tools: SCCM, Control-M and SharePoint

    Application Support & Monitoring: Dynatrace, Nagios, Splunk

Challenges

  • Management of End-to-end complex IT Infrastructure with over a thousand applications from legacy to e-commerce in multiple data centers
  • Real time production environment support for over 700 stores and e-commerce sites
  • Production support 24X7X365 along with peak holiday time that contains transaction volumes of about 15000 transactions per minute  
  • 24×7 Proactive Monitoring, health check and troubleshooting of mission-critical production environment
  •  Constant updates and site changes for systems
  • Troubleshoot, migrate, upgrade various Operating Systems, Servers, VMs, and Databases
  • SLA Driven IT operations with End-to-end ownership

Impact

  • Reduced cost on the support and maintenance of complex IT infrastructure environment by about 70%
  • Increased core expertise and uptime of all services and applications to 99.99%
  • Managed 4000+ Servers, 14 PB storage capacity, and 7500+ end users
  • Improved and optimized service management & governance
  • A faster efficient ramp-up of resources for scalability of IT infrastructure 
  • Improved performance substantially

How we helped

  • Established and deployed a superior Program Management team with Daily Status Reporting
  • Provided patching, up-gradation, troubleshooting of OSs, Servers, and Databases with maximum efficiency, productivity, and cost-effectiveness
  • Managed 14PB of data along with monitoring & maintaining daily backups, device & tape libraries
  • Maintained well-documented procedures and knowledge base

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