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Job Details

Job Title
: System Support Analyst
Required Skills
: A+ certification, configuration, Installation, LAN, Printer, Scanner, Ticketing, Troubleshooting, WAN
Location
Duration
: Expected 7 months contract with possible extension

Job Description

Note : Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts

Pay rate:  $30/hr.

Featured Benefits:

  • Medical Insurance in compliance with the ACA
  • 401(k)
  • Sick leave in compliance with applicable state, federal, and local laws

Job Description:

Responsibilities:

  • Provide first-level support and problem resolution for internal and external customer.
  • point of contact for system related problem; setup and configure branch and desktop printers monitor the wide area network.
  • Must participate in established safety programs Identify job hazards and promptly reported and corrected Maintain a safe work space.
  • Provide excellent customer service that will enhance and support Company operations and sales.
  • Must complete time critical assignments on time to meet company goals and customer deadlines Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
  • Must enter all work into ticketing system.
  • Policy and procedures Complete assigned tasks as assigned by the System Support Manager Install and configure replacement PCs and peripherals.
  • Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware.
  • Provide level 2 support for PCs, printers, scanners, aircards and PDA devices Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information Perform on-sight technical PC support for corporate personnel Ensures compliance with Performance Standards, with proper recognition of investment for long-term growth.
  • Recommends products as required and in accordance with Motion polices None Interacts with other Company locations/departments, IT employees, and suppliers to resolve any IT related problems Attend in house training and become proficient on new technologies Attend external training when approved by the company.

Qualification:

  • High School diploma or equivalent, collage degree preferred.
  • 2-4 years’ experience installing, configuring and resolving complex PC support issues.
  • Should possess strong customer service skills and good verbal communications skills.
  • Should possess strong working knowledge of Microsoft Office applications.
  • Should possess good analytical/trouble shooting skills.
  • Should have A+ certification and possess good written skills

Required Details

Experience
: 2-4 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Uday Bhandary
Phone
: 678-675-1014
Website
: https://suntechnologies.com

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