Pay Range: $55-$65/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

Medical Insurance in compliance with the ACA.

401(k).

Sick leave in compliance with applicable state, federal, and local laws.

Must Have:

• Broad knowledge of digital products, web site architecture, user interfaces, and navigation on various platforms (Web, mobile, tablet).
• Documented experience in researching for large, content-rich websites and/or applications.
• East some of the following: unmoderated usability testing, card sorts, web analytics data analysis, A/B testing, survey creation and analysis, cognitive walk-throughs and heuristic analysis.
• Experience presenting and delivering research findings to product teams and to stakeholders.
• Guiding and teaching designers and other team members to complete basic research activities performing moderated user interviews.
• ‘Product Design’ mindset

Profile:

• Senior level design researcher that can work independently and experience guiding others through their research – leading workshops/brainstorming sessions.
• As a Senior UX Researcher, you will also contribute to the internal UX Research team by helping to define processes that enable product teams to center the user.
• In this role you will be integral in helping product teams design easy to use products for students and educators.

Strategy & Research for Product Development (60%):

• Identify target users and help build hypotheses around user needs for projects.
• Plan, develop, own and lead research (generative and evaluative) for your team/products.
• Contribute to product roadmaps and help prioritize features based on data.
• In addition to research, collect other types of data to inform design decisions/solutions (e.g., surveys, analytics dashboards, accessibility reviews).
• Lead synthesis sessions with your team, following agile and lean methodologies.
• Create artifacts to share out UX Research synthesis and decisions and present research result to stakeholders.
• Create user journeys and flows to capture current and future states of user pathways to influence planning of MVPs and prospective releases.

Contribute to Internal Research Processes (30%):

• Collaborate with the team to promote communication and synchronicity in planning and centering the user in the product development process.
• Contribute to the overall research strategy for our product designs, including refining research team processes and research templates.
• Coach designers and other product team members on incorporating, advocating for and completing UX Research activities to inform and prioritize work.
• Nurture a culture of user empathy and deep curiosity that enables us to build simple, intuitive products for our customers.
• Advocate for consistent design processes, methods, core systems, and patterns.

Project Management (10%):

• Self-manage workload and obtain necessary requirements and acceptance criteria needed to complete work
• Coordinate with UX Lead, product leads, design team, and engineers to ensure timely delivery of research artifacts
• Help foster an environment for collaboration by partnering with business and other creative units to align our visual design approach with project goals, and the Client brand