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Job Details

Job Title
: Salesforce Systems Admin
Required Skills
: SAFe Agile Scrum ceremonies, Salesforce Sales cloud, Salesforce Service Cloud, Salesforce System Admin, Scrum, UAT
: 8 Months contract with possible extension

Job Description

Pay Range: $70-$75/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits: 

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.


  • Team seeks a strong analytical candidate with solid organizational and communication skills to serve as front-line administrator of the salesforce platform for users.
  • The person needs the “advanced” administration knowledge (not an engineer) along with business analyst capabilities in a high tech/high volume enterprise team.
  • Will also participate and lead UAT sessions, light training, etc.


  • Candidate will serve as a Sr Salesforce System Admin/Analyst for highly skilled and fast moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities.
  • As a Sr Salesforce System Admin/Analyst , candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management.
  • Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams.
  • The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilites).
  • Ideal career path of business analyst to systems admin within a salesforce environment.


  • Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users.
  • Lead daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down.
  • Facilitate end of sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion.
  • Facilitate functional demos and UAT sessions.
  • Build positive team dynamics and relationships with customer/team staff; remedy dysfunction to maintain healthy and productive teams.
  • Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers.
  • Monitor transparency of release vision.
  • Promote commonly accepted better Agile/Scrum practices.
  • Promote transparency by ensuring that all Scrum events take place to facilitate opportunities to inspect and adapt.
  • Coordinate among the Scrum Team and monitor adherence to Scrum practices for all Scrum ceremonies.
  • Maintain and report team performance metrics.
  • Escalate any impediment or roadblock.
  • Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges.
  • Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team.
  • Create and maintain system including business process flows and other required documentation artifacts.
  • In partnership with business unit stakeholders drive end user adoption through various change management and user support activities.
  • Partner with business unit stakeholders to support end user adoption through communication, change management planning and training.
  • Other Duties as assigned.

Required Skills:

  • Bachelors and 3+ years experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a Scrum Master.
  • 3+ years of Salesforce Sales cloud and or Service Cloud Admin Experience.
  • Excellent Problem solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Salesforce Admin Certification preferred.
  • Experience as part of an agile team.
  • Experience with utilizing Jira to manage work for the team.
  • Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process.
  • Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines.
  • Strong knowledge and certification in Agile methodology and framework.
  • Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred.
  • Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle.
  • Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner.

Required Details

: 5 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
: 678-203-2570

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