Pay Range: $28–$32/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

will flex on the number of hours per week (down to 30-35)

Profile:

• Team needs a tier 2 infrastructure tech support candidate with solid understanding of Windows domain, networking, configurations, and of course, active directory; ideal if has worked in an environment with Azure Intune.
• This not quite a systems admin role, but above a tier 1.

Job Description:

• It is an especially exciting time at Client and the School of Engineering where together, we are leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges.
• We have an excellent opportunity for a new IT Support Consultant to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and preparing future engineers.

Position Purpose:

• The IT Support Consultant provides advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and remote troubleshooting/management tools.
• Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence.
• Assist in the onboarding and training of help desk or other IT staff. Supervises, coordinates and trains temps, interns, and student workers.
• Supports projects and backup/cross-coverage for colleagues’ sick/vacation time.
• Other duties as required for the proper functioning of the School of Engineering.

Education and Experience:

• Bachelor’s degree preferred or equivalent combination of education and experience (will consider 2-3 years and a cert. to make up for lack of Bachelor’s)
• Experience in Higher Education preferred.
• 2-3 years’ experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.

Job Competencies:

• Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.
• Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.
• Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.).
• Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
• Experience supporting computing users.
• Strong computing, analytical, and organizational skills; project planning and project management skills.
• Excellent customer service skills; strong commitment to customer service.
• Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
• Excellent coordination, collaboration, written, and verbal communication skills.
• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
• Ability to work independently, self-starter.
• Ability to work effectively in a group and as a member of a project team.
• The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.
• Physical capability to lift and carry 50 lbs in order to carry and set up computers when necessary.