• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

• The Billing Manager is responsible for directing the daily functions for the billing team, to include onboarding, coaching, quality monitoring, and productivity goals.
• Provides support to internal/external customers through effective day-to-day management of the team.
• Utilize knowledge and experience to exercise discretion and judgment to meet deadlines and resolve complex issues.

Qualifications:

• Bachelors or equivalent work experience
• 5+ years billing experience or related experience
• Strong customer service and communication skills, both oral and written
• Advanced Microsoft Excel skills.
• Effective organizational and multi-tasking skills; ability to work well under pressure
• Experience leading a team, coaching and/or providing constructive feedback in a professional work environment.
• Familiar with KPIs and Quality Monitoring concepts
• Strong problem solving and analytical skills

Responsibilities:

• Manage employees day-to-day activities, ensuring KPIs are met
• Responsible for monitoring, coaching, and reporting on staff productivity and accuracy.
• Establish and maintain managerial practices that drive a high level of motivation of associates in accordance with company policies, procedures, and department standards
• Coordinate communication to staff regarding new procedures, system enhancements, and process changes.
• Communicate goals and expectations to employees. Communicate status and progress toward achieving goals to team members.
• Identify client payment application issues and work to resolve the underlying issue
• Review, analyze and interpret reports to ensure appropriate adjustments are made to processes and critical information is communicated upward to management for continued success and improvement.

Preferred:

• Experience leading people in teams or in cross-functional projects
• Healthcare experience