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Sun Technologies in First Place at Workato’s Kahoot Bootcamp.
Solution Built for IT Teams Handling 2,000 to 12,000 Tickets Daily
IT automation is helping enterprise clients dealing with large unsolved IT ticket volumes.
Sun Technologies has emerged as a winner at Workato’s Kahoot Bootcamp organized in Bangalore on June 2023. Our Workato Automation Architects secured the top spot among 19 other teams and 80 participants in the Kahoot Grand Finals.Here, we demonstrated how many of Sun’s top customers are getting benefitted in the real-world using intelligent automation integration. The team presented their project on Streamlining the ITSM process by leveraging ServiceNow and Digital Workbots powered by the Workato Platform. The demonstrated use-case has been instrumental in helping high-pressure IT teams to streamline operations and deliver superior experience to employees demanding quick resolution for their problems. It showcases how in very easy steps an intelligent process flow is configured by connecting a Worker Bot with Slack and ServiceNow.
Here’s how the automation plays out:
- Receives Employee Requests from Different Communication Channels
- Automates the Entry of the Request and Generate Ticket Generation
- Lines-up the Request for Further Downstream Resolution in ServiceNow
- Auto-Updates Status in the System Once Resolution is Offered
- Automatically Updates the Employee About the Provisioned Solution
The solution is spurring digital transformation in new areas including HR, Finance, Sales, and Operations. It is making industry leaders understand how they can go beyond the limitations of RPA software to bring about enterprise-wide transformation.
USPAACC has recognized Sun Technologies as one of the fastest 100 Asian American businesses in 2020. The valuable recognition was for its innovative practice in digital solutions and services.
Sun Technologies is a leading digital solutions and technology services company specializing in partnering with enterprises across various industries on their digital transformation journey. Our extensive range of digital and technology services allows our customers to achieve new milestones of business performance. With our expertise in providing superior client satisfaction through modern technology solutions, We help our customers overcome the challenges they face. We also help customers drive their business more productively through innovative and digital ways.