Responsibilities:

• Assist in the planning, deployment, and operations of central management infrastructure for the laboratory’s fleet of 3000 Windows laptops, and Desktops.
• Provide tier 3 support for general IT services for Windows desktops, laptops, and central management infrastructure
• Work to resolve security related issues as identified on Windows laptops, and Desktops
• Work to resolve security related issues as identified on Android base mobile devices
• Update documentation and knowledge base articles relating to Windows operating systems and related technologies
• Participate in projects as a representative for Desktop Engineering
• Generate reporting
• Assist in the planning, deployment, and operations of central management infrastructure for the laboratory’s Android based mobile devices

Qualification:

• BS/BA degree in Computer Science, Computer Engineering, or related technical field, or equivalent training and experience required (5%)
• 5+ years of experience using and supporting Windows required (20%)
• Experience with scripting languages such as PowerShell, etc. desirable (5%)
• Experience working on multi-person cross-functional projects (5%)
• Experience supporting standard Windows hardware (10%)
• Ability to identify, design, and implement improvements to the Windows desktop environment (10%)
• Experience in security scanning and remediation in a Windows environment (15%)
• Experience with Windows central management tools such as Microsoft Endpoint Manager, Intune, and centrally managed Endpoint Security software (15%)
• Experience with desktop encryption software such as Bitlocker (5%)
• Experience with centrally managed Android based mobile device (10%)