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Job Details

Job Title
: Virtual Desktop Infrastructure (VDI) Technician
Required Skills
: Active Directory, and Bomgar/RDP, Citrix Director, Citrix Studio, Citrix XenDesktop, Microsoft Office 365, MS Teams, OneDrive, PowerShell, Security concepts, Service now, VDI, VMware vSphere, Windows-based systems
: 24 Months with possible extensions

Job Description

Description Details
• Responsible for implementation and support of VDI in Client VDI environment.
• Monitor the Client’s VDI environment to ensure capacity, utilization, and licensing standards are maintained.
• Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
• Constantly monitor individual work queues to resolve routine and non-routine VDI issues and requests.
• Identify technical and process issues and recommend improvements.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Complete tasks as assigned by dispatchers and as directed by management.
• Update service tickets as appropriate and in a timely manner.
• Resolve technical issues and act as a technical contact for issues that require escalation.
• Maintain a high level of customer satisfaction

Required Qualifications:
• Strong understanding of VMware vSphere, Citrix XenDesktop, Citrix Director, and Citrix Studio
• Must have a broad knowledge of Windows, Windows-based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP
• Advanced technical computer skills as required for technical support specific to functional areas and related systems
• Experience with the Service Now ticketing system
• Must possess a strong customer service orientation.
• Must be adaptive and flexible and have good problem-solving skills.
• Must be able to communicate effectively both verbally and in writing.

Required Details

: 2-3 years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
: 678-403-0516

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