All-In-One Scriptless Test Automation Solution!

Generic selectors
Exact matches only
Search in title
Search in content
Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on email

Job Details

Job Title
: Test Administration
Required Skills
: ACT, PSAT, SAT, Test Center
: 4 Months

Job Description

Pay Range: $20- $30/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Position Description:

Manage Outreach & Communication (70%) 

  • Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
  • Manage cases for pre-administration and post-administration matters that meet service level agreements.
  • Manage customer relationships to ensure all cases are resolved in a timely manner
  • Manage outreach efforts for Test Center renewals and Test Center Intake
  • Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms

Complete Special Projects (30%) 

  • Provide case management updates on customer inquiries and trends both within Client and externally with customers
  • Use data to provide inputs to the voice of the customer initiative helping to drive continuous data-based improvement for an optimal customer experience
  • Manage other self-assigned projects that arise through digital transformation and organizational method changes

Must Have:

  • Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a leader, independently, and as a member of the team
  • Adept problem-solving skills, including using data to inform decisions and actions
  • Proven ability to build and manage customer relationships
  • Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel
  • Experience leading and navigating complex customer issues and resolving those cases
  • Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed
  • The ability to collaborate and provide guidance to teammates on complex cases

Required Details

: 3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
: 678-203-2570

Apply for Job

India Job Inquiry / Request Form

US Job Inquiry / Request Form