Purpose:
This position is a technical writing expert, responsible for creating documentation (including presentation and videos) to support client Mobility Architecture and Engineering

Responsibilities:

• Create documentation about technical subjects for technical and nontechnical audiences
• Create scripts for video tutorials
• Tests and updates existing documentation
• Create infographics and screenshot markups
• Adherence in-house style and branding guides
• Work with Change Management to develop user guides and documentation
• Write, edits, and modify existing or outdated documentation or instructions
• Collect user data and feedback to determine areas of documentation that need revision and updating.
• Develop User Experience (UX) and User Interface (UI) documentation and videos
• Create and modify user and support knowledge articles
• Independently gather information from subject matter experts to develop, organize, and write procedure
• manuals, technical specifications, and process documentation
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

 Qualifications/Skills:

• Ability to write user-friendly and engaging copy about highly technical subjects.
• Ability to understand and accurately translate technical information for a general audience.
• Excellent problem-solving ability and attention to detail
• Familiarity M365 tools (SharePoint, Excel, PowerBI.)
• Familiarity with ServiceNow
• BA in English, writing, communications, or curriculum development
• Strong written communication skills.
• 2-3 years of technical writing experience.