All-In-One Scriptless Test Automation Solution!

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Job Details

Job Title
: Technical Support
Required Skills
: Basic trouble shooting routers/circuits, Basic Wi-Fi knowledge, Manage escalations, Technical Troubleshooting, Ticket Management
Location
Duration
: Long Term

Job Description

  • Customer call receipt; first point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external Vendor.
  • Adhere to SLAs, processes and tools.
  •  Basic trouble shooting routers/circuits.

Required Details

Experience
: 03 to 05
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Dev Prasad
Email
: deva@suntechnologies.com
Phone
: 678-203-2574
Website
: https://www.suntechnologies.com

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