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Job Details

Job Title
: Support Analyst
Required Skills
: Advanced Excel, Oracle, Quick Base
: 6 Months

Job Description


  • The Account Support Analyst I is responsible for the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting.
  • The role focuses on service excellence to ensure we meet customer contractual expectations
  • Secondary customer contact between Client and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client
  • Partner with Account Support Analyst III to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance
  • Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem
  • Assist with (ATM Moves, Installs, De-installs) for Account Support Analyst III
  • Billing duties include – Review of customer billing and SLA’s against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profile
  • Escalation of down ATMs and review of ATMs not transacting
  • Review of Site Issues with assigned clients
  • Analysing and maintaining data points/spreadsheets

Required Details

: 2-3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Uday Bhandary
: 678-675-1014

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