• ServiceNow or other CMDB tools.
• Understand discovery concepts. Experience setting up discovery and in discovery problem resolution
• Application Mappings(BSM)
ServiceNow CMDB development experience
• Integration development experience (transform maps, preferably use of IRE – identification and reconciliation engine)
• Rest API Integrations
General ServiceNow platform experience
• Familiarity with request, incident, change, etc. and adherence to associated processes
• General ServiceNow development expertise (request form development, platform customization, scripting, etc.)
• Integration Hub experience
• Flow designer experience
Non-ServiceNow development expertise
• Experience with traditional development language, specifically JAVA (my preference for external tools and automation)
• Process and procedure development. With minimal direction, design a process and document the procedure for performing key tasks/activities.
• Proficiency in application development: eliciting business requirements, analysis, documenting, development, testing, deployment, and monitoring.
Other tools and experience
• Excel proficiency (strongly preferred)
• Project management (strongly preferred). Ability to keep track of multiple assignments, priorities, and report on progress.
• Ability to analyze data to determine trends and to summarize findings for management.