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Job Details

Job Title
: Service Analyst
Required Skills
: ITIL methodology, Major Root cause assessment, Service Management Problem management
: 5 months

Job Description

• Assists MSPs in ensuring that all the user access to IT systems are properly controlled and authenticated and segregation of duties are maintained.
• Will coordinate an annual access certification process ensuring that current users still require access to applications under their responsibility.
• Seeks assistance from senior personnel in performing the initial business risk assessment for Maintenance and Support and Minor Enhancement activities.
• Partakes in vendor performance meetings and operational reviews.
• Supports vendor initiated continuous improvement performance plans.
• Participates with supplier personnel regarding short-term architecture strategy development and provides recommendation as it relates to Application performance or continuous improvement.
• Performs post installation analysis including lessons learned and provides recommendations for continuous improvement implementations as needed.
• Provides inputs to the technical reports and documentation that confirm the Root Cause Analysis for Incidents and Problems.
• Contributes to the development of new or the refinement of existing critical Service Operations and/or Service Transition processes.

Qualifications :
• Bachelor degree in Information Technology, Computer Science or Computer Engineering.
• Minimum of 2-4 years of combined experience in Information Technology.

Preferred Qualifications:
• Bachelor degree in Business Administration, Computer Science or Computer Engineering.
• Knowledge of (could be a platform or a vertical such as Oracle, or Life Sciences Pharmaceutical Research and Development or Financial application technologies, etc.).
• Ability to prioritize and multi-task.
• Strong problem resolution skills.
• Demonstrated ability to work within cross-functional teams towards task completion

Required Details

: 2- 4 years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
: 678-403-0516

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