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Act as a process expert and SAP SME participating in an SAP transition project by planning, facilitating and overseeing integration workshops and meetings. Support business and IT process transition from a legacy SAP system to another current SAP system for Order to Cash processes. Support customer service teams and other business teams in the SAP transition. Managing the relationship with project design, delivery and testing teams realizing the transition.
Manage the “Aesthetics Business” SAP enhancement request and fulfillment process. Good knowledge of SAP SD and CRM capabilities is key to success with this process. Manage the IT intake, governance and realization process with delivery teams. Preparation of high level functional specifications to define enhancement requests is also a must.
Coordinate enhancement and support activity for other SAP connected applications supporting the Order to Cash process as needed.
• Experience in the life sciences industries, GxP systems and CFR 21 part 11 regulations preferred
• Experience and knowledge of SAP SD and SAP CRM capabilities
• SAP sales order creation, pricing and processing experience
• SAP customer master setup and account determination experience
• SAP Delivery Processing experience
• SAP Customer Invoicing and revenue recognition
• SAP IDOC and other SAP connected system strategies and interfaces experience
• Good knowledge of requirement analysis, solution design, system set-up/configuration
• Strong communication skills
• Needs to effectively and proactively communicate with multiple teams