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Job Details

Job Title
: Sales Operations Coordinator
Required Skills
: Access, Advanced Excel, Bachelor Degree, Sales
: 5 months

Job Description


  • Manage the complete sales order lifecycle from order inception, entry and all the way to invoice creation.
  • Manage EDI process from on boarding, testing, and initial transmission and complete through shipping activities, input manual orders, availability checks, credit checks and coordinating until invoicing.
  • Manage the release of orders to the distribution centres to ensure a timely delivery.
  • Supporting and coordinating all necessary documentation for Account managers and customers.
  • Resolve incoming inquiries and record customer complaints
  • Follow up with multiple distribution centres regarding orders, deliveries, and stock checks.
  • Ensure efficient and correct flow of information between supply chain, sales and customers.
  • Develop strong relationships with cross functional departments that support the order flow and allocation process.
  • Collaborates with sales leaders to monitor and improve key performance indicators related to service levels and shipping efficiencies.
  • Tracks and maximizes order to delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centres).
  • Coordinates and performs tasks related to order management ensuring quick turnaround – including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating customer profiles and assortments.
  • Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
  • Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain.
  • Tracks past and future orders, updates all Account Managers, Customers and Business Planners, identifies opportunities and makes recommendations.
  • Attends and assists at customer meetings, VEE/VEW, new product showings and client headquarters, etc.
  • Team management – Help with on boarding and training for new coordinators to perform the daily functions needed to support the business.

Basic Qualification:

  • Bachelor’s degree in Supply Chain or related field
  • 1+ years of experience in sales, or sales support role, with experience interfacing directly with customers
  • Data specialist: Analysis (Access, excel, BO), summarizing (pivot tables, charts, slides and written explanation)
  • Strong analytical skills and discernment. Ability to analyse, set priorities, and tackle sophisticated business problems
  • Ability to work independently and efficiently in a fast-paced environment while dealing with ambiguity.

Preferred Qualification:

  • 2+ years of experience with Sales operations or planning
  • SAP Sales and Distribution knowledge
  • Supply knowledge and EDI
  • Excellent communication skills verbal and written

Required Details

: 1-2 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Uday Bhandary
: 678-675-1014

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