Manage the complete sales order lifecycle from order inception, entry and all the way to invoice creation.
Manage EDI process from on boarding, testing, and initial transmission and complete through shipping activities, input manual orders, availability checks, credit checks and coordinating until invoicing.
Manage the release of orders to the distribution centres to ensure a timely delivery.
Supporting and coordinating all necessary documentation for Account managers and customers.
Resolve incoming inquiries and record customer complaints
Follow up with multiple distribution centres regarding orders, deliveries, and stock checks.
Ensure efficient and correct flow of information between supply chain, sales and customers.
Develop strong relationships with cross functional departments that support the order flow and allocation process.
Collaborates with sales leaders to monitor and improve key performance indicators related to service levels and shipping efficiencies.
Tracks and maximizes order to delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centres).
Coordinates and performs tasks related to order management ensuring quick turnaround – including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating customer profiles and assortments.
Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain.
Tracks past and future orders, updates all Account Managers, Customers and Business Planners, identifies opportunities and makes recommendations.
Attends and assists at customer meetings, VEE/VEW, new product showings and client headquarters, etc.
Team management – Help with on boarding and training for new coordinators to perform the daily functions needed to support the business.
Bachelor’s degree in Supply Chain or related field
1+ years of experience in sales, or sales support role, with experience interfacing directly with customers
Data specialist: Analysis (Access, excel, BO), summarizing (pivot tables, charts, slides and written explanation)
Strong analytical skills and discernment. Ability to analyse, set priorities, and tackle sophisticated business problems
Ability to work independently and efficiently in a fast-paced environment while dealing with ambiguity.
2+ years of experience with Sales operations or planning
SAP Sales and Distribution knowledge
Supply knowledge and EDI
Excellent communication skills verbal and written
: 1-2 Years
: Uday Bhandary
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