Responsibilities:

• Manage the complete sales order lifecycle from order inception, entry and all the way to invoice creation.
• Manage EDI process from on boarding, testing, and initial transmission and complete through shipping activities, input manual orders, availability checks, credit checks and coordinating until invoicing.
• Manage the release of orders to the distribution centres to ensure a timely delivery.
• Supporting and coordinating all necessary documentation for Account managers and customers.
• Resolve incoming inquiries and record customer complaints
• Follow up with multiple distribution centres regarding orders, deliveries, and stock checks.
• Ensure efficient and correct flow of information between supply chain, sales and customers.
• Develop strong relationships with cross functional departments that support the order flow and allocation process.
• Collaborates with sales leaders to monitor and improve key performance indicators related to service levels and shipping efficiencies.
• Tracks and maximizes order to delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centres).
• Coordinates and performs tasks related to order management ensuring quick turnaround – including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating customer profiles and assortments.
• Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
• Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain.
• Tracks past and future orders, updates all Account Managers, Customers and Business Planners, identifies opportunities and makes recommendations.
• Attends and assists at customer meetings, VEE/VEW, new product showings and client headquarters, etc.
• Team management – Help with on boarding and training for new coordinators to perform the daily functions needed to support the business.

Basic Qualification:

• Bachelor’s degree in Supply Chain or related field
• 1+ years of experience in sales, or sales support role, with experience interfacing directly with customers
• Data specialist: Analysis (Access, excel, BO), summarizing (pivot tables, charts, slides and written explanation)
• Strong analytical skills and discernment. Ability to analyse, set priorities, and tackle sophisticated business problems
• Ability to work independently and efficiently in a fast-paced environment while dealing with ambiguity.

Preferred Qualification:

• 2+ years of experience with Sales operations or planning
• SAP Sales and Distribution knowledge
• Supply knowledge and EDI
• Excellent communication skills verbal and written