Takes ownership and drives each assigned project to a successful completion
Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
Manage ITM implementation and deployment schedule
The ability to work virtually with demonstrated ability to facilitate customer and internal meetings by conference calls.
Support projects during client’s time zone and business hours and some limited cases outside business hours.
Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
Maintains a strong client relationship while working with appropriate third-party vendor representatives from project kickoff to go Live date.
Demonstrates effective leadership and project management skills
Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
Perform Lessons Learned at post implementation on all conversion projects
Manage concurrent clients Projects
Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure
strategic and Project alignment and the timely resolution of issues, risks and roadblocks.
Facilitate strong, positive, trusting relationships necessary to understand the customer’s needs and accurately represent the voice and perspective of the customer within client
Skillfully & proactively generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
Adheres to all company, departmental and project policies and procedures
Trains Less experienced employees within assigned area(s) as required
Develop innovative solutions to problems and processes
Ability to travel as needed
BS/BA degree or equivalent experience
4 – 6 years’ project management and/or other related management experience, including the management of technical projects
Proven cross-function, end-to-end project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.
Demonstrated ability to manage technical project
Excellent verbal/written communication and influencing skills as well as effective listening skills
Experience in the use of structured project management methods and tools
Ability to quickly learn basic concepts related to government sector clients.
Ability to quickly learn new products
Ability to obtain a security clearance
: 5-6 Years
: Uday Bhandary
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