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Job Details

Job Title
: Patient Care Coordinator
Required Skills
: CRM, Customer Service and Inside Sales, Customer Service Representative, Healthcare or Insurance, insurance coverage, Medicaid, Medical, Patient Assistance
: 6 Months

Job Description

  • Investigate patient’s insurance coverage when applicable by conducting payer calls, utilizing insurance intel and web tools
  • Review financial documents for completion to assist with assessing for program eligibility
  • Provide subject matter expertise on medical and prescription insurance coverage, medication prior authorization process, and alternate financial assistance opportunities for patients
  • Apply Client Patient Assistance Program standards to each case to render the appropriate decision of approval or denial into the program
  • Conduct the outreach process to obtain missing information that is required to complete an application assessment
  • Ensure all patient cases are documented in the Customer Relationship Management System (CRM) in accordance with all business rules and policies
  • Receive and handle incoming calls from patient’s and HCPs
  • Complete renewal and year end recertification’s process as determined by the Client Patient Assistance Program
  • Readily assists on special project within job scope to improve reimbursement optimization when requested by management


  • High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
  • Knowledge of online benefit verification systems or similar experience strongly required
  • High quality customer service skills
  • Strong attention to detail and with the ability to multi-task required
  •  Strong analytical skills preferred
  • Ability to express ideas clearly in both written and oral communications

Required Details

: 3 years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
: 678-403-0516

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