Pay Range: $29 – $35/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Profile:

Team seeks candidates who have outreach experience and that have navigated the school system…either via being employed in the school system with knowledge of testing centers or having supported the efforts as a business entity. The selected candidates will be poised, professional, articulate with excellent communication skills (written and verbal) with the ability to listen, understand and articulate scenario and the ability to tailor responses to varying personalities; be self-driven to make the proactive outreach calls/emails (accustom to remote work and the discipline required) and the ability to work independently, but understand the scope of their work – when to seek advice, when to pass along, etc.; ultimately has the ability to receive and own the task by performing, documenting, and relaying and collaborating with others on the team.

Manage Outreach & Communication (80%):

• Develop robust call campaigns that drive customer interest
• Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
• Manage relationships and provide insight to professional staff within schools and test centers
• Build and manage relationships across operational and policy teams to identify data trends
• Manage customer relationships to ensure all cases are resolved in a timely manner
• Manage outreach and onboarding for new Test Centers
• Provide input that elevates the voice of the customer, helping to drive continuous data-based improvement for an optimal customer experience

Complete Special Projects (20%):

• Collaborate and execute various initiatives that increase customer acquisition
• Identify opportunities to improve customer relationships through optimized systems and feedback mechanisms
• Enhance customer tracking mechanisms that increase efficiency
• Collaborate and create customer friendly visuals and resources that expand the organizational footprint

Must have:

• Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a leader, independently, and as a member of the team
• Proven ability to acquire and retain customers
• Adept problem-solving skills
• Experience leading and navigating complex customer issues and resolving those cases
• Proven ability to build and manage customer relationships
• Proven ability to build strong internal partnerships across multiple teams
• Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel
• Knowledge of Salesforce