Responsibilities:

• Responsible for the overall reliability and operations of  High Speed Internet Access (HSIA) network and other advanced communication technologies.
• Performs fault, lifecycle, & change management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technological environments.
• Must understand the End- to-End service to support underlying technologies.
• This position could be scheduled as a 4×10 or 5×8 work schedule.

Roles & Responsibilities to include:

• Responsible for supporting our HSIA network access infrastructure.
• This infrastructure will support our expanding fiber-based footprint for both in region and out of region expansion, using alarm and ticket systems, individual designed customized scripts, customer notification, following established business processes, and Business Partner escalations.
• Responsible for deploying new fiber-based network elements as well as configuring them.
• Responsibilities include providing real time in-depth analysis and real time trouble resolution of incidents associated with HSIA network elements, and associated Operations Support Systems.