Working Hours: M-F 8:30-5p

Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suites i.e. Excel, word, Power point, etc.

Job Description:

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a central location. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of products to customers
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake
• Other job duties may be assigned as needed

Job Requirements:

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active listening skills, as well as the ability to prioritize issues and respond accordingly.

• High School Diploma or GED, some college-preferred
• Minimum 1 year of Customer Service
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high-pressure situations
• Capable of following an issue through to its conclusion