: Employee Relations, Federal and State Employment Law
: 100% Remote
, 100% Remote
: 6 Months
Provide exceptional customer service to managers and employees via e-mail and when needed telephone communication.
This includes responding to employee inquiries quickly, completely, and professionally.
Ability to understand and apply Company policy/procedure and applicable law, to effectively identify, prioritize, and issue resolution or escalation of cases within established timelines.
Efficiently intake all employee requests, and redirect, resolve, or escalate employee concerns. Effectively identifies when issue needs to be escalated to include additional management and cross functional partners.
Support Employee Relations with administrative oversight of the e-Service process. Application of critical thinking to review and assign cases based on tier matrix and risk assessment. Complete intake and case reassignment with objectivity while remaining unbiased.
Ability to navigate the back end of systems to provide support for revisions and uploads. Update, transfer, and organize pertinent information, communications, and policy within systems and websites.
Oversight of the Employee Relations hotline including, review of initial intake, case type evaluation, and case
Bachelor’s degree or equivalent experience
Employee Relations or related HR experience
Excellent collaboration, customer service, communications and interpersonal skills
Excellent written, verbal, active listening and comprehension skills
Ability to remain calm and demonstrate flexibility in high pressure situations
Strong consultative and analytic skills and ability to exercise independent judgment based on core policies and practices of the Company
Ability to analyse and review employee submissions in a neutral manner
Ability to maintain confidentiality
Strong critical thinking skills
Strong organizational skills
Strong attention to detail
Knowledge of Federal and State Employment Law
Computer skills – Excel and Microsoft Word are required
: 3-5 Years
: Uday Bhandary
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