Provide exceptional customer service to managers and associates via telephone and e-mail communication.
This includes responding to caller inquiries quickly, completely, and professionally.
Ability to understand and apply Company policy/procedure and applicable law, to consult with managers on best practices that reduces the risk of the Company
Builds a positive work environment for the associates and supports the Company’s HR strategy.
Recommend policy revisions based on current store trends, legal changes, and required clarifications
Provide support to positive Associate Relations through proactive oriented projects and initiatives.
Accountable for identification, prioritizing, and issue resolution/escalation within established timelines.
Educate/ managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
Social Security Number Verification, Education Verification (per institution) (Highest degree), Employment Verification and Reference Check (Up to 2 searches)
Statewide In Lieu of County Criminal (Felony and Separately Held Misdemeanor (primary and secondary court search)) (7 year residence history based on given address(es), up to 10 searches, up to 3 names, 7 yrs deep at courthouse)
: 1-2 Years
: Uday Bhandary
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