Pay Range: $18/Hr – $21/Hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Work Schedule: Monday – Friday

The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.

Job Responsibilities:

• Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
• Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
• Accurately document customer issues, research steps, and actions taken in the case management system.
• Perform back-office transaction processing (non-phone work) in support of HR functions.
• Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
• Strong attention to details – driven to prevent errors and solving problems.
• Able to grasp complex information quickly and probe effectively where additional information is required.
• Demonstrate excellence in organizational and time management skills.
• Ability to interact with a variety of customers, partners, vendors, management and employees.
• Ability to work in a contact center environment with minimal supervision while using multiple system applications.

Basic Qualifications:

• High school diploma or equivalent required and 4+ years of related education/experience.
• Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
• Previous experience interacting with customers in a service environment required. – Experience in a call center and following a structured phone schedule.
• Ability to maintain confidentiality of information.
• Confident phone presence and exceptional customer service skills are required.
• Prior experience using a case management system.
• Strong customer service, problem solving and technology skills.
• Proficient in MS Office applications – Word, Excel, PowerPoint, Teams.
• Working knowledge of Workday or other HRIS system.
• Effective listening and reading comprehension skills.

Preferred Qualifications:

• Knowledge of or experience with Service Now and Workday tools.
• Knowledge of Human Resources and/or Shared Services practices.
• General knowledge of Payroll and Timekeeping.
• General knowledge of Travel Services and Travel concepts.