Pay Range:

• $19.75 – $25.98/hr (the pay rate may differ depending on your skills, education, experience, and other qualifications).

Featured Benefits:

• Medical insurance in compliance with the ACA
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Job Description:

• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyses problems utilizing historical database records.
• May route calls to product line specialists. Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Equivalency: Associate’s Degree and 3 years of experience. A relevant professional certification can be substituted for an Associate’s Degree.
• Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
• Experience doing technical support over the telephone and/or in chat
• Experience with troubleshooting Windows clients
• Experience working remotely.
• Customer service. Call centre. Technical support (Windows).
• Note: Candidates must be available to all the shifts