Pay Range: $40/hour – $45/hour, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Responsibilities:

Device Compliance & Performance Monitoring (40%):

• Use endpoint management tools and analytics to monitor device performance and recommend/take action to remediation non-performance.
• Monitor endpoint device compliance with configuration management baselines and take action to remediate non-compliant devices.
• Produce compliance reports and analyze data to determine trends and/or identify gaps to be addressed.
• Work across teams to ensure device policies and remediations are implemented.

Device Management (40%):

• Administer full lifecycle of Android, iOS, ChromeOS, macOS, and Windows 10/11 devices.
• Facilitate device provisioning and access to users.
• Test, deploy and update software and hardware.
• Provide device management reports.
• Provide Tier II hardware and software support.
• Document procedures and information for KB’s.

Manage Device Lifecycle (20%):

• Document and maintain device hardware and software configuration personas.
• Ensure software licenses and entitlements are assigned/removed per the device lifecycle phase.
• Work across teams to ensure managed device inventory accuracy.

Must Have:

• Minimum 2 years expertise in endpoint device management via MDM.
• Tier 2 technical support experience.
• General understanding of Endpoint Security best practices and concepts.
• Experience with management of Microsoft Windows 10/11.
• Experience with Intune packaging options such as Win32.
• Experience with Windows Autopilot configuration and management.
• Knowledge and/or experience with managing Windows Updates through Intune.
• Experience with managing virtual environments such as Azure Virtual Desktop and Windows 365 Cloud PC.
• Experience with management of Google ChromeOS using Google Workspace.
• Experience with management of Apple macOS using Jamf Pro.
• Experience with management of Apple iOS and Chrome Android devices.
• Experience with working in a remote environment and interacting with different teams to accomplish project tasks and goals.
• Experience with Remote access tools.
• Experience with Microsoft Office 365 productivity tools with an emphasis on Excel and PowerPoint.
• Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team.
• Adept problem-solving skills, including using data to inform decisions and actions.
• Excellent verbal and written communication skills, including meetings participation and presenting remotely.
• Proven ability to build relationships and influence others to action.
• Excellent PowerPoint, Word, Excel, and MS Project skills.
• Associate degree or equivalent technical experience and/or certification(s) preferred.
• You are authorized to work in the United States.