Pay Range: $30 – $45/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Profile: This role requires someone who has working in printing production and understand the vendors, printing project timelines and the lifecycle of development to print and the nuances. Heavy project management of large, challenging scenarios, intricate time management, attention to detail and quantitative analysis. Sof skills of being flexible, adaptable, positive, generous in nature with good attitude and self-motivated. Seeking someone who can jump in and start participating quickly.

Manage Publication development tracking (40%):

• Maintain and track the Client Item Numbers (CBINs) for on time creation, including updating the overall process as well as assigning CBINs to any new publications.
• Work closely with internal stakeholders and vendors to ensure clear requirements and deadlines are met.
• Track publication production workflow metrics and use them to improve response time.
• Proactively communicate the requirements and downstream process impacts of unique aspects of new publications, including impact of serialization, scannable formatting and inclusion of CBINs.

Print Job Management (30%):

• Manage the manufacturing process (directly or in collaboration with vendor) of printed materials, including standard and alternate test formats (e.g. braille), and non-test pubs. Includes maintaining security of confidential materials, advising pubs production teams on print materials (e.g., paper stock/weight, etc.), manage document serialization processes, determining best practices for production, and establishing lead times. Collaborate with CB Stakeholders to set print volumes, staggered deliveries and replenishment/reprint levels.
• Manage print manufacturing workflow; initiate, track and monitor status of work.
• Analyze print-ready files prior to delivery to the print vendor by conducting file prep and pre-flight activities. Serve as a front-line POC to ensure each file meets the file technical specifications. Establish, expand, and document baseline file technical specifications for each print vendor.
• Monitor data flows for personalized mailings/score reports, ensuring that data handoffs occur on a schedule that meets overall customer requirements.
• Communicate with stakeholders and provide updates around file delivery, output volumes and other key metrics. Monitor file delivery schedules, resolve delivery and output format delays.

Internal and Vendor Quality Support (30%):

• Monitor performance of vendors, IT and in-house operations teams to ensure on time processing and accuracy of feed/file delivery, print output and fulfilment.
• Initiate issue notification and management when issues occur, coordinate containment and resolution with IT, Operations, Tech Ops, vendors and other stakeholders as appropriate.
• Perform and/or ensure quality checks at vendor handoffs and milestones. Collaborate with Quality on vendor audit schedule and annual standards review and revision.
• Support quality assurance testing for detailed material requirements documentations and order testing
• Evaluate viability of new suppliers and drive transition to new partners if/when appropriate.

Must have: 

• The ideal candidate will have a Bachelor’s degree or equivalent experience.
• 5+ years print / customized publications production experience is required.
• Experience with secure transfer protocols leveraging SFTP, cloud-based or other technologies preferred.
• Strong process design experience preferred.
• Strong interpersonal skills with demonstrated successful collaboration skills.
• Computer literacy, including Microsoft Office applications.
• Strong analytical thinking and structured problem-solving ability
• Excellent communication (writing, speaking, presentation)
• Solid organizational, time & task management skills
• Ability to effectively handle multiple situations simultaneously and to set appropriate priorities.
• Ability to work independently and as part of a team.
• Flexibility and desire to quickly adapt to new methods, situations, and various requirements