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Job Details

Job Title
: Desktop Technician
Required Skills
: • AV/conferece room support, Basic mobility skills with IOS devices, Mac, Ms Office, MS Windows, Networking 101, Servicenow
Location
Duration
: 6 Months

Job Description

Responsibility :

  • Constantly monitor and maintain individual ticket queue resolve standard and non-standard desktop issues, incidents, and requests
  • Achieve target ticket volumes and SLA’s
  • Maintain the highest level of customer satisfaction
  • Comply with and maintain knowledge of all Desktop group practices, internal and with corporate desktop policies
  • Work with customer base to clearly identify technical difficulties recommend and implement improvements
  • Update and assist in maintaining internal departmental documentation
  • Qualifications 5 years industry experience
  • Possess good written and oral communication skills as well as personal interaction skills
  • Experienced in managing day-to-day, end-user support demands for break/fix, upgrades and enhancements to client devices
  • Strong problem solving, troubleshooting, and analysis skills are required
  • High personal standards for quality in both services and products are a necessity to ensure that expected service levels are met
  • Ability to work in a team

Required:

  • MS Windows
  • MS Office
  • Mac
  • Networking 101
  • Basic mobility skills with IOS devices
  • Service Now
  • On boarding provisioning for new hires
  • AV/conference room support

 

Required Details

Experience
: 5 years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
Email
: mirkumail@suntechnologies.com
Phone
: 678-403-0516
Website
: https://www.suntechnologies.com

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