Top 3-5 Requirements:

1: Solid Win7 and Win10 Understanding
2: Service Now Ticketing System experience
3: System Refresh experience
4: VTC and O365 experience (Teams/OneDrive)
5: Experience supporting hardware attached to lab instruments

Responsibilities:
1. PC support providing service over the phone, through e-mail, chat, in person, or via remote control. Experience with Windows 10, Windows 7, Mac OS, Office 2010, Office 365, ServiceNow, BitLocker and McAfee encryption. Working in a fast paced, team environment.

2. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications

3. Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands

Experience with Video Conferencing Systems, MacOS, iOS, Android OS, applications, networks, and hardware

Comply with all company training, legal and ethical requirements