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Job Details

Job Title
: Mac Support Technician
Required Skills
: iOS devices, iPads and iPhones, MacOS
: 24 Months

Job Description


  • 3-5 years of Mac support experience.
  • Corporate level experience, not ideal to be coming from the genius bar, but would consider it.
  • Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
  • Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
  • Experience working in a managed Mac environment. JAMF experience a big plus.
  • The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.
  • Multitasking and the ability to remain calm under pressure.
  • Good decision making, quick learner, the ability to retain information.
  • Methodical troubleshooting skills
  • Apple Certifications are good to have but not required.
  • More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.
  • Example of issues that this person would be troubleshooting include but are not limited to:
  • FileVault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.

Required Details

: 3-5 years of Mac support experience.
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
: 678-403-0516

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