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Job Details

Job Title
: Desktop Technician
Required Skills
: MacOS, printers, Servicenow, Windows 10
: 12 Months

Job Description

PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients.
May be required to reload base images on PC
Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers.
Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

Required Skills:

1: Solid Win7 and Win10 Understanding
2: Service Now Ticketing System experience
3: System Refresh experience
4: VTC and O365 experience (Teams/OneDrive)
5: Mac, Printer and Mobile Device Support (iPhone/iPad) experience

Required Details

: 4 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Akshay Gollal
: 678-403-0515

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