Pay Range: $15/Hr – $17/Hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Shift Timings: Monday to Friday (8:30 am – 5 pm).

Requirements:

• Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.
• As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.
• This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.
• In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake
• Other job duties may be assigned as needed

Job Requirements:

• High School Diploma or GED, some college-preferred
• Minimum 1 year of Customer Service
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high-pressure situations
• Capable of following an issue through to its conclusion