All-In-One Scriptless Test Automation Solution!

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Job Details

Job Title
: Customer Service Representative
Required Skills
: Customer Service Call Center, Data Entry
: 3 Months contract with possible extension

Job Description

Pay Range: $15/Hr – $17/Hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Shift Timings: Monday to Friday (8:30 am – 5 pm).


  • Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.
  • As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.
  • This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.
  • In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
  • Handling patients, referral sources, and administrative department inquires
  • Communicating with insurance companies and/or prior authorization requests
  • Entering patient information into a customer information system
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
  • Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Becoming educated in qualifications of multiple insurances to ensure clean order intake
  • Other job duties may be assigned as needed

Job Requirements:

  • High School Diploma or GED, some college-preferred
  • Minimum 1 year of Customer Service
  • Ability to convey a positive and professional image to customers and employees
  • Maintain composure in high-pressure situations
  • Capable of following an issue through to its conclusion

Required Details

: 2-5
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
: 678-203-2570

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