All-In-One Scriptless Test Automation Solution!

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Job Details

Job Title
: Customer Service Representative
Required Skills
: Customer Service Representative, Excel, inbound, outbound calls, PowerPoint, Word
: 3 Months contract with possible extension

Job Description

Pay Range: $13/Hr – $16/Hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.


  • As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.
  • This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.
  • In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
  • Handling patients, referral sources, and administrative department inquires.
  • Communicating with insurance companies and/or prior authorization requests.
  • Entering patient information into a customer information system.
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers.
  • Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
  • Becoming educated in qualifications of multiple insurances to ensure clean order intake.
  • Other job duties may be assigned as needed.

Job Requirements:

  • We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team.
  • You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
  • It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
  • High School Diploma or GED, some college-preferred.
  • Minimum 1 year of Customer Service.
  • Ability to convey a positive and professional image to customers and employees.
  • Maintain composure in high-pressure situations.
  • Capable of following an issue through to its conclusion.

Required Details

: 1+
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
: 678-203-2570

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