All-In-One Scriptless Test Automation Solution!

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Job Details

Job Title
: Customer Service Representative
Required Skills
: Call Center, Customer Service Representative, Customer support, Inbound Calls and Outbound Calls.
Location
Duration
: 3 months Contract to Hire

Job Description

Requirements:
• Typing: 35-40WPM and 2-3 years’ experience with all Microsoft Office suite i.e. Excel, word, Power point etc.
• As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake
• Other job duties may be assigned as needed

Job Requirements
• We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
• High School Diploma or GED, some college-preferred
• Minimum 1 year of Customer Service
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high-pressure situations
• Capable of following an issue through to its conclusion

Required Details

Experience
: 2- 5 years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
Email
: anilk@suntechnologies.com
Phone
: 678-203-2570
Website
: https://www.suntechnologies.com

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