All-In-One Scriptless Test Automation Solution!

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Job Details

Job Title
: Customer Service Representative
Required Skills
: DOS, Mainframe, MS Excel, Office 365, operating system, Outlook, PowerPoint, Word
Location
Duration
: 12 months

Job Description

  • 6 + year experience required.
  • Takes a high volume of inbound or places outbound calls to provide information and services to customers.
  • Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Follows processes and steps to ensure appropriate actions and follow through taken for customers.
  • Document needs for customers in databases. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Must be able to be available to customers for a certain period of time during the day.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).

Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Required Details

Experience
: 6 years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
Email
: mirkumail@suntechnologies.com
Phone
: 678-403-0516
Website
: https://www.suntechnologies.com

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