All-In-One Scriptless Test Automation Solution!

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Job Details

Job Title
: Customer Service
Required Skills
: inbound, operating environments (Windows/DOS/Mainframe), outbound, PC software products Lotus Notes/Excel/MS Word
: 6 Months

Job Description

Job Description:

  • Takes a high volume of inbound or places outbound calls to provide information and services to customers.
  • Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
  • Follows processes and steps to ensure appropriate actions and follow through taken for customers.
  • Document needs for customers in databases.
  • Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy.
  • Must be able to be available to customers for a certain period of time during the day.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
  • 6 + year experience required.

3-5 skills requirements

  • Analytical thinking, problem solver
  • Ability to follow established processes
  • Familiar with Windows 10 and Microsoft applications – Outlook, Word, Excel, PowerPoint

Nice to have

  • Office 365 a plus.
  • ServiceNow

Work Schedule
8:30am – 5:00pm

Required Details

: 6+ years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Mir Kumail Abbas
: 678-403-0516

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