- Takes a high volume of inbound or places outbound calls to provide information and services to customers.
- Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
- Follows processes and steps to ensure appropriate actions and follow through taken for customers.
- Document needs for customers in databases.
- Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy.
- Must be able to be available to customers for a certain period of time during the day.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
- 6 + year experience required.
3-5 skills requirements
- Analytical thinking, problem solver
- Ability to follow established processes
- Familiar with Windows 10 and Microsoft applications – Outlook, Word, Excel, PowerPoint
Nice to have
- Office 365 a plus.
8:30am – 5:00pm