Job Description:

• Takes a high volume of inbound or places outbound calls to provide information and services to customers.
• Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Follows processes and steps to ensure appropriate actions and follow through taken for customers.
• Document needs for customers in databases.
• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy.
• Must be able to be available to customers for a certain period of time during the day.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
• 6 + year experience required.

3-5 skills requirements

• Analytical thinking, problem solver
• Ability to follow established processes
• Familiar with Windows 10 and Microsoft applications – Outlook, Word, Excel, PowerPoint

Nice to have

• Office 365 a plus.
• ServiceNow

Work Schedule
8:30am – 5:00pm