Responsibilities:

• Identifies and implement change management plans, and actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan;
• Drives the adoption of a structured methodology (Prosci’s ADKAR) and lead change management activities on assigned projects;
• Trains, coaches and consults with leaders, project team members, stakeholders and sponsors on change management principles; facilitate change management workshops with project stakeholders;
• Identifies needs, defines requirements, and develops associated training sessions;
• Prepares and executes communications, plans and products: chooses channels and methods, tailors messages to various audiences, and determines timing;
• Performs hands-on project work, such as documenting change plan, communications, and training material, as needed by the project;
• Initiates and implements change management assessments throughout the project lifecycle including user readiness;
• Identifies and analyzes resistance, researches best practices, prepares and delivers recommendations for risk mitigation strategies based on organizational needs and best practices to the project leadership team;
• Creates and implements metrics to measure risk, success of initiatives and user acceptance;
• Tracks and reports issues to relevant governance structure on a timely basis
• Consults with managers, project leads, and subject matter experts on developing effective strategies to reach intended audiences; defines goals for and develops targeted communications

Qualification:

• Minimum of three (3) years of experience in human resources, training/development or other related roles leading change management efforts
• Experience championing and managing projects associated with process improvement, change management initiatives training, and/or consulting related to organizational governance
• Experience developing and presenting communications including surveys, project plans, workflows associated with change management initiatives across the organization
• Working knowledge of Prosci change management methodologies and supporting tools
• Survey administration, design and analysis
• Demonstrated experience consulting and partnering with leadership across the organization to facilitate process improvement and organizational changes for successful employee acceptance
• Bachelor’s Degree in Business, Human Resources, Adult Education,
• PROSCI Change Management certification preferred
• Project Management certification (CAPM, PMP, etc.) preferred