• Provide Tier 2 & 3 support for escalated health and welfare issues not resolved by external vendors or the HR Connect service center.
• Support includes employees, their dependents and retirees in the US.
• Contribute to HR Connect initiatives, projects and goals.
• Advocate for employees related to healthcare issues – work directly with the employee and vendor(s) to resolve claims issues.
• Attend benefits orientations to present Client benefits and assist with FAQs.
• Process billing for all benefit plans, including ASO and claims.
• Support benefits enrollment and administration for international relocations and global assignees.
• Provide data/documentation as required for plan audits and other projects as assigned.
• Manage issues and data problems with retirement vendors who provide services to active and retired employees.
• Provide primary support for retirement plan administration – 401(k)discrimination testing, manage contribution make-ups, support quarterly load in arrears reports, collect pension offsets, adjust service dates for rehires and contract conversions.
• Other responsibilities, activities and projects as assigned
• Leave of absence knowledge, CEBS or SHRM certification

Basic:

• Bachelor’s degree.
• Benefits Experience- 3 years.
• Must have excellent business writing and oral communications skills.
• Needs strong project management skills.
• Must pay close attention to detail and accuracy.
• Must be a proficient user of MS Word, PowerPoint and Excel.
• Must work well in a team environment and also be able to contribute independently.
• Must be self-directed and able to handle large, concurrent projects at the same time with minimal supervision.