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DigitalOps Initiatives

Reignite your reconfigurable business operations

By 2025, 50% of enterprises will implement at least one of three DigitalOps technologies — RPA, process mining or digital twin of an organization — and therefore significantly increase operational resilience with reduced cost.



Due to the emergence of modern technologies and post-pandemic outbreaks, businesses that lack enough expertise in digital technology stacks are fighting to resume normal business operations. Digital operations streamline the process efficiency with agility, automation, and intelligence. Organizations are considering DigitalOps to achieve process excellence incorporating low code environments and Artificial Intelligence (AI) to supercharge their business processes. As a result, the maturity of Digital Operations has become the key area for business transformation and growth. Despite financial curbs, every organization turns towards digital ops initiatives to drive business transformation through technology innovation.


Before moving forward, business leaders should


  • Identify shared capabilities within teams 
  • Implement step-by-step approach
  • Make reusability a high priority 
  • Build clear product descriptions concerning business capabilities
  • Ask teams to find the reusable supporting components
  • Find the standard data components and base functionality in processes and decision models
  • Assist product teams to modernize their contributions as compositions and configurations of these reconfigured elements
  •  Integrate legacy applications with external processes with microservices, APIs, or RPA tools
  • Find opportunities in interfaces that enable maximum reusability in multiple processes and products 

DigitalOps have measurable benefits for businesses of all sizes

DigitalOps is emerging gradually to take a strong lead in accelerating delivery. Businesses looking to improve on ways of defining the value of IT investments such as ROI and TCO have started to leverage digital operations as it delivers exceptional customer experience and business agility. Moreover, it fuels the success of your digital transformation journey, and why not? It brings several benefits to an enterprise, including enhanced productivity, resiliency, cost benefits, improved collaboration, business efficiency, and efficient IT services/solutions.

Usability and Accessibility- Everyone can share ideas and values 

Exchange and access data across the entire value chain without worrying about accessibility challenges. Teams can get on-demand changes from customers regularly and make faster decisions.

Collaboration Efficiency- Collaboration is the key to success

Collaboration with stakeholders builds a strong customer relationship. 

It aligns everyone in the same channel and enables them to brainstorm new ideas and achieve their goals. 

Business Continuity – Proactively prevents interruptions to mission-critical operations 

DigitalOps ensures business continuity by helping organizations manage necessary functions during and after a disaster. It aims to prevent interruptions to mission-critical solutions and quickly set up complete functions for the enterprise.

Key Challenges for DigitalOps

Organizations face the below challenges when moving up to DigitalOps initiatives.

  • The start line is not obvious: Businesses need to understand where and how to get started for greater success. Every company is at a different phase of the digital initiatives and is looking for a way to kick-start and respond to the barriers and opportunities associated with digital disruption.
  • Cultural change: Adopting the new change and deciding “Who should lead the change effort” is another challenge. DigitalOps enables the continuous delivery and innovation of business change, even in small increments.
  • Creating the competencies with the existing talents:  Application leaders must understand the impacts on resources, skillset, and structures organizations build to align their workforce.
  • Managing the way of business operations


How will you organize yourself around the delivery of target experiences aligned with your use cases? Controlling and managing the business operations in a completely new way is another key challenge.


  • Figure out the barriers to successfully implementing process modeling and automation in the digital platform. 
  • Prioritize tasks that enhance alignment across initiatives in associated areas like hyper-automation, digital twin, RPA, and process mining.
  •  Minimize the execution time and add more valuable business product offerings by revamping your enterprise’s approach toward decision models.
  •  Analyze how the selected models can help you automate large-scale interconnections on the digital technology platform.

DigitalOps is critical due to the extended scope of automation in the digital transformation journey

Enterprises manually reconfigure connections between people and systems without a DigitalOps layer. Also, every connection involves tremendous IT resources and takes more time, resulting in minimized benefits of an efficient digital platform strategy. However, with DigitalOps, the scope and value chain have grown significantly and opened more automation opportunities.

Adding to that, DigitalOps is a process-centric way of assuming that:

  • Allows optimization and reconfiguration of value components
  • Organizations can reuse the components in new services 
  • Balances customer requirements with expectations and corporate goals.
  •  Drives the alignment of business operations to use both internal and external resources.
  •  Improves decision-making capabilities around the delivery and operating models 

DigitalOps Technologies

Build a Digital Twin for Cost Optimization

As the world shift towards the new normal, businesses will undergo response, recovery, and renewal stages. However, the focus will be on cost optimization for all phases. Most cost optimization initiatives focus on business outcomes configured with individual functions, operations, or solutions.

Analyze your organization’s operating model to lessen end-to-end business operating costs.

Leverage a digital twin of the enterprise as an architecture pattern to explore cost optimization opportunities across the company.

The digital twin is a dynamic software framework of a company. It leans on operational or other data to realize how an enterprise:

  • Integrates with its existing state       
  • Operationalizes its business model
  • Responds to transformations
  • Utilize resources
  • It brings expected business value

Digital twin highlights the dependencies between processes, functions, and KPIs. It streamlines the planning-to-implementation phase, supports accountability, and helps minimize hurdles for cost optimization initiatives. DigitalOps blended with modeling, monitoring, and execution offers an optimized management model for long-term, enterprise-level cost optimization.

Drive business cost optimization with the below factors

  • Define the goal  
  • Leverage a business operating model to align your transformation journey
  • Evaluate your performance
  • Build awareness within the team
  • Make informed decisions

Many businesses have already started using modeling, monitoring, and execution instead of dealing with them individually.

Robotic Process Automation (RPA)

Identify the required and best-fit use cases for which RPA is effective before adopting it. Analyze, and prioritize the offerings suitable for RPA since RPA will not be required for every task. (For example, wherever decision-making is needed, RPA cannot fit in). Establish a CoE and analyze your selection criteria as your enterprise’s level of maturity, expertise, and investment in RPA grows. This ensures the success rate of RPA in production.

RPA is used in various industries

  • Banking( Customer services, accounts, fraud detection, credit/debit card issuance, mortgage lending, and much more)
  • Manufacturing (sales management, inventory management, ERP integration, data migration, and much more)
  • Real estate ( Refund of deposit, ledgers, promotion management, discount management, bank information, and much more)
  • Education (registration, attendance management, assessment management, and much more)
  • Logistics (Shipment tracking, invoices, online payment, and much more)
  •  Insurance ( Claims processing, data quality improvement, and much more  
  •  Telecommunication (Order management, quality report generation, and much more)
  •  Retail (Supply chain management, sales management, and much more) 
  •  Healthcare (Reports accounts and much more)

Maximize operational resilience with Process mining technologies

The process mining technology helps you identify, monitor, and enhance processes through knowledge extraction from event logs. An algorithm is applied to the gathered event logs to create models and find the actual process and its exceptions.

 It automatically adapts, optimizes, alters, automates, or reconfigures the practices, costs, and standards to enhance operational efficiency and resilience.

Organizations can leverage process mining to maximize operational resilience in tasks such as real-time cash flow monitoring, finding bottlenecks in sales orders and reports, and much more.

Sun Technologies’ business-case modeling approach for seamless modernization:

We select the language that reflects the company’s business capabilities and adopts processes and outcomes based on the customer’s requirements. This helps us align our thinking around the shared perspectives of our service offerings. 

We build compelling digital customer experiences for our products and services and discover opportunities for personalized communications.

Digital Strategy

Our strategy helps you excel in your digital capabilities:

  • Measure industry trends and emerging technologies
  • Identify capability gaps
  • Build a digital architecture

Low code/No code

We help identify quick wins and optimize your business processes and operations through Low code/No code mechanisms.

RPA Capabilities

With the powerful RPA technology, we help automate time-consuming and rules-based office tasks more effectively by minimizing delivery time and at affordable costs than other automation peers in the market.

Our key capabilities for successful RPA transformation:

  • Maximum automation
  • Front-end process focus
  • Increased productivity
  • With a goal of 100% audibility and quality


Overall, DigitalOps helps join business models efficiently to the digital business platform. The velocity to bring business value and time-to-market are crucial in the competitive digital world. The more agile and quick thinking the enterprises are, the more their competitiveness in the digital space. DigitalOps helps achieve the mission of automated customer experience seamlessly. Organizations need to analyze and identify the digital platform’s bottlenecks of process modeling and automation approaches. Establishing DigitalOps governance around key process-centric model life cycle ensures that management of business models and related solutions effectively and push you ahead of the competition. 

Get in touch with us today to excel in your digital journey!

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