Database Administration and Production Support for the Leading Global Financial Services Firm

Business Objective

The client was looking for reduction in cost, improved IT support efficiency and application performance.

Customer’s Challenges

  • Securing sensitive data that is stored in the databases
  • Restricting system access on a “need to know” basis
  • Client runs critical applications that cannot afford any downtime
  • 24/7 Enterprise solution for high availability required
  • Implementing and maintaining an information security policy specific to sensitive data
  • System downtime issues – multiple times in day
  • Ongoing surge in ticket volumes
  • No disaster recovery strategy in production
  • Handling very high volume of transaction on special occasions like “Black-Friday Weekend”

Our Solution

  • Defined & Implemented complete database management strategy
  • Implemented “Disaster – Recovery” strategy
  • Implementation of cloud control
  • Support Cloning & Refresh process
  • Implementation & Support for Real Application Clusters
  • Golden Gate product support for replication
  • Segregating various customer applications on to different databases
  • 24×7 DBA Ongoing Support
  • On-demand resource model, Subscription based plan

Customer Benefits

  • Consistently achieved over 99.99% availability ensuring almost zero downtime of client’s store operations
  • Substantial cost savings with several databases being supported by Sun Technologies DBA team
  • Security policies implemented
  • Faster turnaround time